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13th EDITION

CUSTOMER EXPERIENCE

CONTACT CENTER

TRANSFORMATION SUMMIT

3 - 4 MAY 2023

THE SOFITEL MANILA, PHILIPPINES

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Empowering
Organizations to be

Customer centric

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Customer experience (CX) is the defining competitive differentiator in every industry today. Keeping the customer at the heart of everything has become the key to achieving business results. There’s also a mountain of research-based evidence that indicates organizations are rapidly and aggressively strategizing, adopting technologies and optimizing contact centers to create a seamless experience for customers.

Yet, surprisingly, according to Emplifi 2023 survey, states that 49% of consumers will abandon a brand after one poor experience. Which simply means there are challenges existing and innovation that are yet to be adopted in order to retain customers. Under this years theme CX Deep Dive – we will be exploring those challenges and talking about key critical aspects of CX that would take shape in 2023 and years to come.

CX and Contact Center Transformation Summit is a global CX and Contact center focused event meant for organization leaders striving to create a customer first organization. This summit is designed to help organizations turn their CX and contact center challenges into opportunities. Meet and get in depth insights from the top CX experts, Contact center professionals and CX innovators from the region.

Meet the Speakers

Albert Tay

Director and Head of Financial Services

Genesys

Indu Badlani

CEO

StaffingExpert

Faran Niaz

Global Customer Experience Specialist Keynote speaker, Trainer and CEO

CX Future

Arunava Das Gupta

Regional Manager Customer Experience - APAC

Netflix

Guita Gopalan

Head of Brand: Digital Sales Marketing & Customer Experience

Ellana Cosmetics

Sam Tolentino

AVP Quality Management & Training

Union Bank

Hazel C. Montano-Zamora

Operations, Customer Experience Design Head

AIA Philippines

Jun de Dios

EVP & Country Manager

ASEAN Business Partner

Sponsors

Strategic CX Partner

Bronze Sponsor

Networking Partner

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CX Transformation Summit has been the most preferred partner to the top CX Solution providers around the world. Don't miss this brand presence opportunity at one of the most impactful Customer experience meeting place

What our Attendees say

Register your interest

FOR SPEAKING & SPONSORSHIP

Mohamed Sarfaraz

[email protected] +91 7259298786

FOR DELEGATE

Shabnam Shanaz

[email protected]