13th EDITION
CUSTOMER EXPERIENCE
CONTACT CENTER
TRANSFORMATION SUMMIT
3 - 4 MAY 2023
MANILA, PHILIPPINES
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Customer experience (CX) is the defining competitive differentiator in every industry today. Keeping the customer at the heart of everything has become the key to achieving business results. There’s also a mountain of research-based evidence that indicates organizations are rapidly and aggressively strategizing, adopting technologies and optimizing contact centers to create a seamless experience for customers.
Yet, surprisingly, according to Emplifi 2023 survey, states that 49% of consumers will abandon a brand after one poor experience. Which simply means there are challenges existing and innovation that are yet to be adopted in order to retain customers. Under this years theme CX Deep Dive – we will be exploring those challenges and talking about key critical aspects of CX that would take shape in 2023 and years to come.
CX and Contact Center Transformation Summit is a global CX and Contact center focused event meant for organization leaders striving to create a customer first organization. This summit is designed to help organizations turn their CX and contact center challenges into opportunities. Meet and get in depth insights from the top CX experts, Contact center professionals and CX innovators from the region.
Stay ahead of your competition and take actionable insights to achieving exceptional CX
Setting up Customer Experience Benchmark and setting up a CX Code.
Understanding Consumer Buying trends 2023 and beyond
Understanding Generation Alpha
Prioritizing Inclusivity in CX
Immersive Experiences and the Metaverse
Embracing hyper personalization and reinventing Phygital Experiences
Infusing Data Security and Privacy in every element of CX strategy
Social CX – Harnessing the power of social media in CX
Esu Eshan
Sr Customer Strategy and Operations Manager - APAC
Uber
Mark Smith
Senior Director, Customer Relationship Management
Concentrix
Maria Gaitanidou
Chief Product, Operations and CX Officer
Union Digital Bank
Maria Virginia del Rosario
Director for Customer Experience
CEMEX Holdings
Mary Jane Valero
Senior Vice President - Head of Human Resources (HR) and Customer Experience (CX)
National eLearning Center
Mona Cayanan
Head of Customer Experience
EMAPTA
Warren Ilustre
Vice President Customer Experience
East West Banking Corporation
Cynthia G.
Head of Customer Experience
Sante International
Bronze Sponsor
Networking Partner
CX Transformation Summit has been the most preferred partner to the top CX Solution providers around the world. Don't miss this brand presence opportunity at one of the most impactful Customer experience meeting place
Well Organised and the event had people across all verticals, The team did a wonderful job of coordinating efforts end to end with my Team.
Account Manager, Freshworks
Intimate, Eective and to the Point, Keep up the Great Work.
Business Development Director MEA, ZOHO
Excellent Summit focussed on CX Transformation
VP CX, SBM Bank Kenya
Excellent opportunity to engage with like minded, passionate CX professionals to encourage inspire and learn from one another
Head Customer Proposition, Barclays Bank Kenya
Fantastic Event!!!! Certainly lives up to expectations and fills the day with creative ideas and plans. A Great brainstorming session
CX Manager, HSBC Egypt
Great Experience of going through CX Journey with thought leaders
CX Head, Electrolux
Excellent Event, Continue doing similar events
Head of Customer Experience, Credit Agricole
Great chance and platform to get CX Ideas from various sectors
Head of CX, Jumia
The Summit was an enriching experience, It gave us a platform to appreciate other industries and learn best CX Practices, I would definitely attend another session
Retail Experience Strategy Manger, Safaricom
