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13th EDITION

CUSTOMER EXPERIENCE

CONTACT CENTER

TRANSFORMATION SUMMIT

3 - 4 MAY 2023

MANILA, PHILIPPINES

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Empowering
Organizations to be

Customer centric

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Customer experience (CX) is the defining competitive differentiator in every industry today. Keeping the customer at the heart of everything has become the key to achieving business results. There’s also a mountain of research-based evidence that indicates organizations are rapidly and aggressively strategizing, adopting technologies and optimizing contact centers to create a seamless experience for customers.

Yet, surprisingly, according to Emplifi 2023 survey, states that 49% of consumers will abandon a brand after one poor experience. Which simply means there are challenges existing and innovation that are yet to be adopted in order to retain customers. Under this years theme CX Deep Dive – we will be exploring those challenges and talking about key critical aspects of CX that would take shape in 2023 and years to come.

CX and Contact Center Transformation Summit is a global CX and Contact center focused event meant for organization leaders striving to create a customer first organization. This summit is designed to help organizations turn their CX and contact center challenges into opportunities. Meet and get in depth insights from the top CX experts, Contact center professionals and CX innovators from the region.

Envisioned Speakers

Esu Eshan

Sr Customer Strategy and Operations Manager - APAC

Uber

Mark Smith

Senior Director, Customer Relationship Management

Concentrix

Maria Gaitanidou

Chief Product, Operations and CX Officer

Union Digital Bank

Maria Virginia del Rosario

Director for Customer Experience

CEMEX Holdings

Mary Jane Valero

Senior Vice President - Head of Human Resources (HR) and Customer Experience (CX)

National eLearning Center

Mona Cayanan

Head of Customer Experience

EMAPTA

Warren Ilustre

Vice President Customer Experience

East West Banking Corporation

Cynthia G.

Head of Customer Experience

Sante International

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FOR SPEAKING & SPONSORSHIP

Mohamed Sarfaraz

[email protected] +91 7259298786

FOR DELEGATE

Shabnam Shanaz

[email protected]